FAQ

Want some questions answered?

Pre Purchase Questions

What print process do you use to Print On Wood?

We use a full colour (CMYK) digital print process for all our jobs. We print on a Fuji Xerox machine and choose to do so because of the integrity behind Fuji Xerox’s environmental policies. The printer uses a technology known as “low melt toners” ensuring that we use less ink, less chemicals and less electricity when we print compared to many other printers.

How thick is the wood?

We generally print on wood that is 0.45mm thick which feels like 300-350gsm paper. We can also print onto a “premium” thickness of wood which is 0.60mm (it feels more like 400gsm paper). We have options for thicker kinds of wood which require different production processes and if you’re interested in something thicker than paper, contact us to discuss your options.

Can I test my design before it goes to print?

Yes, absolutely. We charge $15 per single sided test sheet and you’ll receive a $5 rebate if you decide to go ahead with the order. Be in touch with us directly to organise samples.

How long does it take to print my order?

Usually orders are shipped within 2 business days of receiving approved artwork and payment. Larger orders or special orders including products that are not in stock may take longer. Contact us if you’d like to obtain an estimate on your job or to request fast turnaround – we always try and accommodate your needs where possible.

Can I print a rush job?

Yes, we are usually able to turn around small jobs in a matter of hours if required. Just ask.

How many colours can I print?

All our jobs are printed on a full colour printer. There is no cost difference if you use just black, one colour, two colours or full colour. It’s all the same for us!

Will each card look the same?

No. Each card is naturally different – there will be different colours or wood grains running through each sheet and therefore each card will be naturally unique.

How should I decide what type of wood to print on?

Generally speaking, any colour can be printed on any kind of wood and so most of the time, wood choice is a personal decision and one that should be guided by which wood you like the most. The only time we recommend one wood type over another is if your colour pallets are very similar to one type of wood or if you’re printing photography in which case Birch tends to show the best results.

How do you make sure that colours look great when they are printed on wood?

We spend a lot of time performing colour calibrations on our equipment. We use a specialised process to ensure that colours come up as well as possible on all types of wood. The nature of digital print is that the colour is never perfect and because you’re printing on wood you need to allow for some variance to how the same colours would be printed on white paper. Variance usually occurs because digital inks are slightly transparent and so the colour of the wood will be able to be seen through the ink to some extent. For example, if you print on Cherry or Mahogany, expect that the colours will appear slightly darker than how the would on white paper. Our colour matching is always as close as possible to the intended design but if you have any concerns, run a test and see how it comes out!

How should I supply my files for print?

Under our resources section you’ll find templates for many of our products. All files should be prepared in CMYK and supplied as a PDF. You need to prepare the artwork at finished size + 3mm bleed on all edges. That means a 100mm square needs to be supplied as a file that is 106mm square. No crops, bleeds or other print marks are necessary. If your artwork contains fonts, please outline the fonts before you send it through.

Can I expect my colours to come our exactly as I see them on screen or as a PMS colour match?

Colours on your screen may look different to how they print. We use advanced colour matching technology to ensure our colour is accurate but since you are printing on a naturally coloured material, you can’t expect perfect PMS colour matching. As with any design, if your screen is not calibrated, expect significant variance between what you see on screen and true colour. If you are worried about whether you can achieve a certain colour printed on wood, ask for a sample.

Are the sizes you offer on your website the only sizes I can print on?

No. We feature a range of popular sizes on our site but can finish your artwork at any size from 40x40mm all the way up to just larger than A3 size. If you have a request for a custom size, let us know and we can supply a quote.

What if my design needs to be printed on something thicker than your paper-thin wood?

We specialise in block mounting our paper-thin veneers onto plywood. Generally we work with 9mm thick plywood. This can be perfect for pictures or wall hangings, signage and many other applications. We can also source thicker or thinner plywood if necessary. We use an extremely accurate method to stick the veneer onto the plywood so that it lasts and so that it is perfectly aligned with the edges of the plywood – in effect your artwork ends up looking as though it has been printed onto a thick sheet of wood.We can also facilitate printing directly onto marine grade plywood but you’ll need to be in touch to discuss that.

What if I can’t find the product I’m looking for on your site?

Get in touch and tell us what you’re thinking. We will do our best to help!

What else can you do with your wood products?

Aside from the finishing options we currently offer on all our products including straight edges, round corners and hole punches there are a heap of other applications. Our wood can be embossed, foiled, screen printed, thermographically printed, laser cut and laser etched. We also have adhesive-backed wood that can be used to create stickers or labels – these are perfect for sticking onto glass (like jars or bottles) or paper.

Are Cherry/Mahogany/Birch my only wooden options?

We have access to around 10 different types of wood that we can print on. Other wood types do come at a surcharge but if you feel that Cherry, Mahogany or Birch aren’t appropriate for your application speak to us about taking a look at the other wood types.