Photoblocks FAQ.

My order is a gift - can it be delivered straight to them? Yes! Our products are nicely wrapped and presented, so there is no problems sending it as a gift directly to your loved ones. We never put invoices in your delivery, so it is always fine to send directly as a gift!

Can I pick up my order? Absolutely. Our workshop is located in Cheltenham, vic. Simply select PICKUP at checkout & we will sing out when your order is ready to collect.

How much is shipping? Standard delivery starts at $9.95 and varies based on the size & weight of your order. Express delivery starts at $14.95 and varies based on the size & weight of your order.

Height Charts delivery is $19.95 due to their size. (Height charts cannot currently be delivered to WA & NT due to size) For custom, overseas, wholesale & trade orders, we will provide a shipping estimate on your quote.

How long does shipping take? We aim to have your order with you within 2 weeks.

If you are wanting your order to arrive for a specific date, simply select express delivery and let us know what you're after in the order notes - we'll work with you to make it happen. Overseas timings will depend on your location.

Christmas, Mother’s Day, Father’s Day & Valentine’s Day have special timings that will be published on our website & FAQ section to ensure you receive your pieces in time!

Do you ship overseas? Yes, simply email us before ordering and we'll send you a quick & easy quote for shipping for your consideration prior to ordering.

I’m needing my piece urgently! Can you help? No worries, we are specialists in making miracles happen & always happy to help!

We don’t print while you wait as we use very large expensive professional printing equipment (which is why our work is a bit special!). But we are here to make your dreams happen so don’t hesitate to get in touch with any job urgent requests.

Is my photo suitable for printing on wood? Yes indeed! All photos are suitable to print on wood. We accept all formats and orientations of photos. If you have any queries you can email us your photo at info@printonwood.com.au

Can I see a preview of my order? Yes! After you order we always send you a preview of your pieces prior to production so you can check everything is perfect & make any tweaks or changes before we make your pieces.

My photo was taken with my phone - is is ok? Heck yes! We work with photos off phones every day. If we have any concerns about resolution or quality we will always let you know. We can also enhance images through clever software to get the best out of them!

My photo was saved off social media - is this ok? Social media photos are usually ok, but not as good quality as the original photo. Facebook & Instagram reduce the quality of photos to make file sizes smaller. Ideally if you can track down the original photo from your phone or camera, the difference in quality will be totally worth it! If you're unsure, email us your photos and we'll take a look!

My photo is small, old, grainy or low quality - is this ok? While good quality photos are always ideal, we understand this isn't always possible. The good news is that we have some smart people and clever technology that can help nudge your photos in the right direction. We'll always send you a preview before printing and will let you know if we have concerns around quality.

My photo is very dark - is this ok? Yes! We recommend you select vibrant or vibrant with border finish to get the best out of dark images, as very dark images can sometimes not suitable for pure wood finish.

What is the quality like? In a word? Amazing. We use giant professional printers (not little baby shop ones), so you are getting the same quality that we use for global brands like Lamborghini & Coca-Cola. Our prints are loved and used by artists & photographers across Australia.

What makes photoblock sets different? Photoblock sets are identical to our photoblock range, the only difference is price - If you're looking at ordering 3 or more blocks, by ordering as a set you can save substantially (discounts vary across our range)

Do photoblocks stand? Heck Yes! Photoblocks up to A3 size are designed to be displayed with pride on your shelf and are supplied with our clever new Floating Photoblock Stand, made from revolutionary recycled materials.

Large Photoblocks from 35x50cm / A2 in size are supplied with hanging strips or professional hanging wire and are designed to be hung on your wall, rather than stand on a shelf.

How do I hang my photoblcks on the wall? Easy peasy! All photoblocks can be easily hung on your wall using velcro hanging strips.

Our Large Photoblocks collection includes high quality 3M hanging strips with your piece to make hanging a breeze.

Our art series blocks + sizes over A1 come with professional hanging wire attached to the reverse. This means they can be easily hung onto a picture hook nailed into your wall.

What are the art series photoblocks? Our art series photo blocks are your image on premium birch wood framed in a premium 100% Australian oak hardwood frame. The art series is a premium, gallery quality finish and comes with professional hanging wire & protective felt pads on the reverse.

What maks large photoblocks different? Large photoblocks are designed for hanging on your wall and are made from a slightly thinner version of the exact same rigid birch wood (12mm / 1.2cms). This is to reduce the weight of these large pieces to allow for easier hanging.

Can I engrave my photoblocks? Yes! We offer free engravings for single photoblocks (& you can add them onto sets too!). Just follow the prompts when adding to cart to add your engraving.

We cannot engrave sizes 100cm and over.

What makes Print On Wood unique? We are Australia's original specialist wood printery and have been printing on wood since 2013. We have some serious print pedigree and the technology & equipment to back it. We love that we can produce results and products that you can't get anywhere else and we treat every job the same - big or small - using the same production machinery & care for your photos that we use when working with big brands and high profile campaigns. All pieces are designed and made by us in our workshop in Cheltenham, Victoria.

Will my photo fit in the shape/size I’ve chosen? We always email you a digital preview of your product for you to check the cropping prior to production! We’re amazing at making photos fit, but in instances where we can’t get a suitable fit we can easily swap you over to a more suitable shape or try a different photo!

Will my photo fit in an arch, sail, circle, hexagon, etc? We crop photos to all sorts of shapes all day every day so we’re magicians at making your photos fit & look magical! We also use some clever AI tools to help us make things perfect where required. We always email you a digital preview of your product for you to check the cropping prior to production and if something doesn't quite fit we'll always flag it with you.

Here’s some handy tips to help your photo selection:
Circles + Hexagons: The best photos are ones that have the people or subject in the center of the shot with room around them that can be cropped out.

Arches + Sails: The best are vertical format photos that have the people or subject in the center of the shot with room a little room around the top & sides for them to be cropped.

Double Arches: Can be either vertical or portrait format. The best photos are the ones that have room where the curves are so that they can be easily cropped!

Can you do portrait and landscape formats on all shapes & sizes? Yes! The orientation of your photos is not a problem. All products can be vertical or horizontal. Sets can even be a mix of portait and landscape. Please note that some shapes like Arch & Sail are best suited to vertical photos.

Can you show me what my image would look like before ordering? Of course! If you'd like to double check before ordering, you can email info@printonwood.com.au with your image and the product size/shape you are looking at and we'll check for you ASAP within business hours!

What finish is best for my photos? Visit our Photoblock Finishes FAQ for an easy explanation!

Can you print photos on other types of wood? Yes. These will be produced as custom orders and are subject to minimum charges and longer production times. Please contact us for pricing. Options can include tasmanian oak, bamboo, pine, cherry & blackwood.

What can I expect for the pure wood finish? Given that wood is a natural product, grains, knots, blemishes, features & natural variation in colour and appearance will occur. We like to think of it as adding a custom wooden filter to your images!

These variations are part of wood’s natural beauty and are what make each piece one of a kind. These are not considered faults. We will always do our best to pick pieces of wood that best suit your images.

Do you do custom sizes & shapes of photoblocks? Yup! Custom shapes & sizes are too easy. Get in contact and let us know the size & shape that you’re after & we'll get you a quick quote.

What’s the largest possible photoblock size? The largest single photo block we can produce is 1.2 meters x 2.4 meters (120cms x 240cms). For bigger installations we split images so they cover multiple panels that join together. If you have an oversize print requirement, please contact us for pricing.

Do you offer bulk, trade or wholesale pricing? Yes. Bulk, trade & wholesale is a significant part of our business. Email or call us with any enquries. Pricing can be on single projects or can be based on minimum spends or order volumes.

Do you work with professional photographers? Yes. We love working with professional images and we are always too happy to talk tech with pros and create a solution that is right for your workflow. We accept all output file types as well as files from lightroom and photoshop.

If you are a professional photographer wanting to be set up for trade pricing, please contact us via email with your business name, ABN & contact details.

I am an artist - can you print my artworks on wood? Absolutely. Illustrations, paintings, gallery prints, limited editions and art installations are all ideal uses for wood printing. Our work is no stranger to galleries across Australia. We can even engrave edition numbers on the reverse so each piece is certifiably one-of-a-kind.

Can I use photoblocks to create a wooden sign for my business or event? Yes! Too easy. We recommend getting in touch to discuss how you're using it so we can help make the sign of your dreams. There are other hanging options, woods, raised lettering, foils and custom shapes and sizes available to make your sign stand out and to best suit your needs. Contact us to enquire.

I need assistance ordering / I’m having trouble with your website. We’re here to help! Get in touch via the contact page, or DM us on facebook or instagram and we’ll give you a hand.

Errors. On the rare instance there is a mistake with your order, please let us know within 14 days of delivery so we can remedy it asap. We strive for perfection 100% of the time, but on rare occasions errors can occur. We always accept full responsibility for any mistakes we make.

Prior to production if we think your design or photo will have issues, we will always let you know prior to production & we always send you previews so you can check everything is perfect prior to print.

We will happily offer you a replacement or refund upon receipt of returned goods. We cannot replace items that have already been used for their intended purpose or have already been sold, given away or used commercially.

Damage in Transit. We package items with extensive knowledge & experience of what works and what doesn’t so you have piece of mind your goods will arrive in perfect condition.

In the very rare event a piece is damaged in transit please notify us within 14 days of receiving and we will arrange a replacement urgently for you asap.